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Refund Policy

Refund Policy

At LendenPro, we believe in transparent pricing and a fair refund policy.

Updated: Aug 27, 2026

7 Days Money-back window
7-10 business days Processing time
Original method Refunded the way you paid

A 7-day money-back guarantee applies from the day your account is activated — on both Standard and Premium. If you're not satisfied within this window, you'll get your fee back.

Gateway charge: On money-back refunds, the transaction fee deducted by the payment gateway (bKash/Nagad/card) is borne by the customer — the remaining amount is refunded in full.
  • Email [email protected] within 7 days
  • Or call/WhatsApp 01864433337
  • Mention your registered phone number or business name for quick lookup

Once approved, refunds are processed back to the original payment method (bKash, Nagad, Rocket, card, etc.) within 7-10 business days, minus the gateway charge.

  • Monthly/yearly fees already paid are non-refundable after 7 days
  • Cancelling mid-cycle doesn't entitle you to a pro-rata refund
  • Subscription stays active until the paid term ends

Upgrading from Standard to Premium adds a pro-rata charge for the remaining period; no refund applies here. Downgrading from Premium to Standard takes effect from the next billing cycle — no refund for the current cycle.

If our service becomes unusable due to prolonged downtime or a technical fault on our end, we'll consider a service credit or partial refund case-by-case — reach out to our support team directly.

For any refund-related questions, contact us at [email protected] or +8801864433337. We usually reply within 2 hours (Sat–Thu, 9am – 9pm).